The future of traffic enforcement? Officers text you the ticket

Val Garcia, the president and CEO of Trusted Driver, which uses texts to notify drivers of minor traffic violations, talks about his company in San Antonio. (Photo by Kyra O’Connor/News21)

SAN ANTONIO – The future of traffic stops may be on your phone.

The San Antonio company Trusted Driver has piloted a program with police departments in Texas and Nebraska that allows officers to text drivers for minor traffic violations – and even issue citations.

Val Garcia, a former police officer who is president and CEO of Trusted Driver, said technology can make driver interactions with law enforcement more seamless and safe.

It allows “an officer to communicate with a driver while on the roadway, even if it’s to a minimal degree,” Garcia said, “to provide certain information that can make it safer to address minor traffic violations, and even an infraction like speeding or something that could be reckless where a traffic stop has to happen.”

Across the U.S., police stops stemming from minor traffic violations have led to deadly encounters, with Black motorists’ deaths imprinted on the national psyche. Sandra Bland. Philando Castile. Daunte Wright. Tyre Nichols.

The disparities in stops – Stanford Open Policing Project data show police are more likely to stop and search Black and Hispanic drivers – have led lawmakers and activists to seek reforms, including Virginia’s ban on stops for nonmoving violations, such as dark window tint or a defective taillight.

Garcia sees technology as an alternative to policy or legislative changes, particularly useful with drivers who may have intellectual or physical disabilities that an officer might misunderstand. It also can make departments more efficient by reducing traffic stops – which can last up to 40 minutes – so police can turn their attention to serious crimes, he said.

Others point to challenges, such as concerns over sharing a driver’s private information and levying fines on those who can’t afford to pay. A police official in the small Texas police department that piloted the Trusted Driver program said they used it for warnings only.

Drivers reveal information

The Trusted Driver pilot program launched in 2022 in Windcrest, Texas. The web-based program allows law enforcement officers to text citations or warnings for minor traffic violations, reducing the need to interact with motorists. (Photo by Kyra O’Connor/News21)

The Trusted Driver pilot program launched in 2022 in Windcrest, Texas. The web-based program allows law enforcement officers to text citations or warnings for minor traffic violations, reducing the need to interact with motorists. (Photo by Kyra O’Connor/News21)

To participate, drivers in cities with participating departments can create a profile by logging on the Trusted Driver website from their cellphone and scanning the barcode on the back of their driver’s license. This allows Trusted Driver access to any information the Department of Motor Vehicles has, including name, contact information, vehicle identification numbers and insurance details. A user then can personalize which vehicle information they want to include in their profile.

The user can provide sensitive data, such as medical conditions, physical disabilities and communication limitations. Drivers also can provide weapons information. For instance, an officer could learn before initiating any contact with a driver if they have severe PTSD, or a hearing loss or a concealed weapons permit. The program also offers a feature to pay the fine or go to court remotely.

Providing personal information to a private company intent on sharing it with law enforcement is a nonstarter in some communities, but for those willing to prioritize convenience over privacy, such as TSA Precheck, the program is voluntary.

Unlike TSA Precheck, there is no cost to the user. Also, participation doesn’t necessarily mean you won’t be stopped. Officers still have the discretion to pull users over.

“An officer always has the authority to stop you,” Garcia said. “You have to pull over, you don’t have the authority not to pull over.”

Help to avoid disaster

Garcia, who retired after 28 years with the San Antonio Police Department, recalled a stop in his patrol days that would have benefited from Trusted Driver.

“The gentleman jumped out of the car and was really animated, moving a lot. He wasn’t saying anything,” he said. Garcia left his vehicle and radioed for backup.

“He was a big guy, and I was like, ‘Oh man, something’s up.’”

Then the driver’s wife exited the car, holding a placard that explained her husband was deaf.

“But, you know, it got me excited. It got me scared. I was ready to try to stop that, if it was a threat,” Garcia said. “I just didn’t know what it was.”

Language barriers are just one risk during traffic stops, threatening both drivers and officers. People in the car might be anxious and may not know how to react to being stopped. Road and traffic conditions can pose danger to officers and motorists.

Wallace Jefferson, a former chief justice of the Texas Supreme Court, is a supporter of Trusted Driver.

“If you can eliminate that by using technology and still enforcing the traffic laws of our states and our localities, it just seems like the right thing to do,” he said.

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Jefferson has been friends with Garcia for years, from Jefferson’s time as a practicing attorney in San Antonio while Garcia was on the police force. Trusted Driver is a tool to help protect people of color from traffic stops that turn tragic, he said.

“I have three sons, all driving age, all, you know, beautiful African American young men,” Jefferson said. “And so, as a father, I think I would have no hesitation recommending to my sons that they sign up for Trusted Driver, because the chances of a face-to-face traffic stop are reduced or eliminated altogether.

“What would you prefer, you know, the chance of an encounter going poorly, or the prospect of a non-physical citation being issued electronically? And it just seems to me the latter is the way to go.”

Trusted Driver requires buy-in from users and the departments. The program debuted in 2022 in Windcrest, a small suburb of San Antonio. Windcrest police Lt. Benjamin Crum expressed some skepticism that the tickets could be enforced in court.

The department only used the texting service to issue warnings, he said, and he isn’t aware of many users in the community – noting that he bases that on discussions with other officers because he’s no longer on patrol.

“I think they have a unique idea, because what – are we just going to keep doing traffic stops the same way for the next 100 years?” Crum asked. “Maybe they’re just trying to come up with a solution for it and be on the forefront of that technology.”

‘Criminalizing poverty’

Because officers retain discretion to make a traffic stop, the potential for bias remains, said Hilary Rau, the vice president of policy and community engagement with the Center for Policing Equity. Her California nonprofit advocacy group recommends eliminating low-level stops altogether, as Virginia and several cities have done.

Traffic fines also are a problem, said Diane Goldstein, executive director of Law Enforcement Action Partnership. She fears technological solutions that introduce third parties to the interaction between law enforcement and residents lead to increased fines, which Goldstein said criminalizes poverty.

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“We have to fix the fees and fines systems,” she said, “because if you can’t pay the ticket, and you don’t show up in court, it goes to warrant.”

Crum, the Windcrest police lieutenant, sees the benefit of finding ways to limit stops, for officers and drivers.

“Maybe the way that person is reacting to that encounter, or the officer approaching may also you know, the little hairs on the back of their neck stand up, you know – they could misinterpret things,” Crum said. “If you had the Trusted Driver program, where you didn’t pull people over, it would remove that from the equation.”

Garcia believes Trusted Driver’s benefits outweigh its challenges. And new technology often spurs concerns, he notes.

Early in his career, Garcia said, he realized how innovation can change policing. He started in 1993 and remembers when the San Antonio department put its first computer in a patrol car.

“But it was an older style one,” Garcia said. “And it was the only car in that section that had it and nobody wanted to use it because officers felt like, ‘They’re listening to you, they’re following you, they’re tracking you.’”

This story is part of “In Pursuit,” an investigation into police reform and accountability in America that published in fall 2022. It was produced by the Carnegie-Knight News21 program. For more stories, visit