Pack your patience: Holiday travel could reach pre-pandemic levels

In November and December 2020, the number of passengers who flew into and out of Phoenix Sky Harbor was less than half of what it had been in those months in 2019. In September of this year, the airport reported a 108.7% increase in passengers. (Photo by Kasey Brammell/Cronkite News)

“Our passenger number has been steadily going up since the start of the pandemic,” says Greg Roybal, Phoenix Sky Harbor public information officer. “We’re expecting plenty of travelers on Thanksgiving, and hopefully that means plenty of traffic for Christmas time, too.” (Photo by Kasey Brammell/Cronkite News)

Signs throughout Phoenix Sky Harbor give flight status updates and security wait times to help passengers. (Photo by Kasey Brammell/Cronkite News)

Travel experts recommend travelers arrive at least two hours before their flight’s scheduled departure. (Photo by Kasey Brammell/Cronkite News)

PHOENIX – Thanksgiving is historically the busiest time of the year for Phoenix Sky Harbor International Airport, and despite the lingering effects of the pandemic, airport officials expect that to be the case again next week.

“Our passenger numbers have been steadily going up since the start of the pandemic,” Sky Harbor public information officer Greg Roybal said. “We’re expecting plenty of travelers on Thanksgiving, and hopefully that means plenty of traffic for Christmastime, too.”

Airport statistics show that the highest number of travelers to pass through Sky Harbor – more than 46 million – occurred in 2019. But in 2020, that number was less than half – about 22 million passengers. In November 2020, 50% fewer passengers traveled into and out of Sky Harbor.

Roybal said 2021 has begun to show promises of a busier holiday season, and Sky Harbor could reach pre-pandemic travel numbers once again.

“We hope it’s this busy because we like having passengers, we like having traffic,” he said. “It’s beautiful that people want to fly, and that’s a good thing and what we’re here to do.”

CRONKITENEWS · Gas prices are at an all-time high
(Audio by Karen Marroquin/Cronkite News)

AAA predicts that 53.4 million Americans will travel for Thanksgiving, which is within 5% of pre-pandemic levels in 2019.

Even with gasoline prices topping $4 a gallon in some parts of metro Phoenix, 90% of people still prefer driving as their mode of holiday travel, AAA said. The travel group predicts 48.3 million Americans will hit the road to reach their Thanksgiving destinations.

Air travel is the second most- preferred method of travel, according to AAA’s prediction data, with 4.2 million people expected to fly to their travel destinations this year.

“This Thanksgiving, travel will look a lot different than last year,” Paula Twidale, senior vice president of AAA Travel, said in a statement. “Now that the borders are open and new health and safety guidelines are in place, travel is once again high on the list for Americans who are ready to reunite with their loved ones for the holiday.”

Historically, said Brett Keller, CEO of the travel company Priceline, such challenges as high gas prices have caused people to travel less, but that isn’t the case this year.

A federal order requires all air passengers to wear face masks on airplanes and in airports, effective at least through Jan. 18. Officials expect holiday passenger numbers similar to those from 2019, which was Phoenix Sky Harbor International Airport’s busiest year in terms of passengers. (Photo by Kasey Brammell/Cronkite News)

“People want to travel; they want to see family and friends and spend time with them this year,” Keller said during a Washington Post Live event Monday. “Consumers around the country have a lot of time off that has not been used, and they are using that time off as they approach the end of the year.”

With travel coming back, there’s added pressure on flight crews charged with enforcing pandemic safety protocols. A federal order requires all air passengers to wear face masks on airplanes and in airports, effective at least through Jan. 18.

Sara Nelson, international president of the Association of Flight Attendants, said the past few years have been incredibly hard on flight attendants because, even if there wasn’t any work to go to, they still had to show up in case there was. This year, she said, flight attendants have seen more incidences of disruptive and violent passengers than normal.

“This is a regular occurrence now, and that has really chipped away at people,” Nelson said. “It’s also the constant bickering and fighting back and questioning whether or not people should follow the rules … so this is a really combative mode and a hostile environment that people are going to work in.”

Nelson asks that passengers “pack their patience” when traveling this holiday season.

Travel tips for holiday passengers

Roybal and Nelson offered some tips and reminders for travelers to make their trips less stressful:

  • Reserve overnight parking spots in advance.
  • Check flight status before leaving for the airport.
  • Arrive with plenty of time before scheduled boarding to check bags, print boarding passes and get through security.
  • Arrive at least two hours before scheduled departure for domestic flights and three hours for international flights.
  • Have all travel documents ready – including COVID-19 test results or a vaccine card if required.
  • Pack an extra mask.
  • Prepare for long lines, delays and possible cancellations.
  • Sky Harbor travelers can also check skyharbor.com to reserve parking spots, check gate information and find wait times to clear security.
Sara Edwards(she/her)
News Reporter, Phoenix

Sara Edwards graduated from Cronkite with a bachelor’s degree in journalism and a minor in tourism in May 2021, and will finish her master’s degree next spring. Edwards interned with Phoenix New Times, Phoenix Magazine and Crime and Justice News. She’s working in the Phoenix News Bureau.

Karen Marroquin ka-ren mah-ro-keen (she/her)
News Reporter, Phoenix

Karen Marroquin expects to graduate in May 2022 with a bachelor’s degree in broadcast journalism. Marroquin, who has written for Times Publications and interned at RightThisMinute, is working in the Phoenix News Bureau.

Kasey Brammell(she/they)
News Visual Journalist, Phoenix

Kasey Brammell expects to graduate in December 2021 with a bachelor’s degree in journalism and a minor in special events management. Brammell, who has worked at Arizona PBS and the Cronkite School, was a research intern in California. Brammell is working in the Phoenix News Bureau.

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