Veterans Affairs official moves to rebuild trust with Phoenix veterans

Sloan Gibson, deputy secretary of Veterans Affairs, talked about improvements to medical services for veterans. Barbara Fallen, new interim director at Carl T. Hayden VA Medical Center (left), will replace Deborah Amdur, who is retiring after nine months on the job. (Photo by Alejandro Barahona/Cronkite News)

PHOENIX – Sloan Gibson, deputy secretary of Veterans Affairs, delivered a message Thursday of change for veteran’s health care after months of roiling problems that reached from Arizona to around the country, including months-long wait times for medical treatment.

The Carl T. Hayden VA Medical Center, which will have its fifth administrator in two years, continues to face challenges, such as low number of staff and facilities, Gibson said.

He said wait times at the Phoenix hospital have improved since 2014, when massive problems with the system were exposed. About 95 percent of veterans are seen within 30 days of making their appointments, he said.

Clinics also have been built. Two years ago, a clinic opened in Gilbert in the southeast Valley, serving more than 20,000 veterans. Another clinic opened in Scottsdale about a year ago to provide primary and mental healthcare to more than 3,000 veterans.

Gibson praised Deborah Amdur, who retired as director after nine months on the job, according to She is being replaced by Barbara Fallen, who will serve as interim director.

Since the VA scandal erupted in 2014, according to, four administrators at the medical center in Phoenix were suspended and eventually fired. Others retired, resigned or transferred.

Spokeswoman Jean M. Schaefer did not know how long it will take find a permanent director.

“We will not be rushed by the calendar,” Schaefer said.